Legal
Refund & Cancellation Policy
Last updated · 13 June 2026
We stand behind every bottle we press. This policy explains when refunds and exchanges are possible, and how to request one.
1. Cancellation by you (before dispatch)
You can cancel any order free of charge before it has been dispatched. Email enquiry@auraoils.co.in or WhatsApp +91 99441 56506 with your order number. Online payments are refunded to the original payment method within 5–7 working days. COD orders are simply cancelled — nothing was charged.
2. Returns after delivery
Because our oils are ingestible food products, we cannot accept returns on opened bottles. Sealed bottles can be returned within 7 days of delivery if (a) the bottle arrived damaged in transit, (b) the seal was broken on arrival, (c) we shipped the wrong oil or size, or (d) the product is past its best-before date on delivery.
3. How to request a return
Email a photo of the bottle (and the issue) to enquiry@auraoils.co.in within 7 days of delivery, quoting your order number. We will respond within one working day with a pickup arrangement at no cost to you. Once we receive the bottle and confirm it is unopened, we will issue a full refund within 5–7 working days.
4. Refund method
Refunds are issued to the original payment method — UPI / card / netbanking via Razorpay, or as a bank transfer for COD orders. Bank transfer refunds need your account number, IFSC and name as on the account.
5. Damaged / wrong / missing items
We replace or refund any damaged, wrong or missing item at our cost. Photo evidence within 7 days of delivery helps us process this quickly.
6. Subscription cancellations
You can pause, skip or cancel a monthly subscription anytime by emailing enquiry@auraoils.co.in or via your account at /account. There is no lock-in and no cancellation fee. Refunds for already-dispatched refills follow the same rules as one-time orders.
7. Non-refundable scenarios
We cannot refund (a) opened bottles, (b) bottles damaged due to misuse or improper storage after delivery, (c) requests made more than 7 days after delivery, (d) shipping or COD handling fees once the order has been dispatched.
8. Contact
For all refund and cancellation requests: enquiry@auraoils.co.in or WhatsApp +91 99441 56506.
Have a question about this policy? Write to enquiry@auraoils.co.in.